Privacy Policy

Brent Carpet Cleaning Privacy Policy

This Privacy Policy explains how Brent Carpet Cleaning collects, uses, discloses and protects personal data relating to our customers and prospective customers within our service area. It is intended to comply with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Brent Carpet Cleaning customers, and individuals who enquire about or use our services, within our operating area. It covers personal data collected through our website, by telephone, in person, in writing, and through any other means of communication related to the provision of our carpet cleaning and associated services.

Data Controller

For the purposes of data protection law, Brent Carpet Cleaning is the data controller in respect of the personal data that we collect and process about you. This means that we determine the purposes and means of processing your personal information.

Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:

Identification and contact details, such as your name, postal address, billing address, service address, and any other contact details you choose to provide to us.

Communication information, including information contained in enquiries, bookings, feedback, complaints and any correspondence you send to us or have with us in person or by telephone.

Service and contract information, such as details of the services you have requested or received, property type, room and carpet details relevant to the service, dates and times of visits, and records of work carried out.

Payment related information, such as records of payments made, payment method used, and invoices issued. We do not store full card details if payment is made by card through a third-party payment provider; only limited transaction information is retained for accounting and record-keeping purposes.

Technical and usage data where applicable, such as information about how you use our website or online booking tools, including date and time of access and pages viewed, where this is collected through standard server logs or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us by any means. We may also obtain personal data indirectly from third parties where you have authorised them to share your data with us, such as letting agents, landlords, or property management companies that arrange services on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a valid lawful basis under data protection law. The lawful bases we rely on are:

Contract. We process your personal data where it is necessary to enter into and perform a contract with you or to take steps at your request before entering into such a contract. This includes arranging and delivering carpet cleaning and related services, issuing invoices, and managing your bookings.

Legal obligation. We may process personal data where it is necessary for compliance with our legal obligations, such as complying with tax, accounting, and regulatory requirements, and responding to lawful requests from public authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our business, responding to enquiries, maintaining service quality, and maintaining appropriate records of our work and customer interactions.

Consent. In limited circumstances, we may rely on your consent, for example, if we wish to send you certain types of marketing communications by specific channels where consent is required. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage our services to you, including processing enquiries, providing quotes, managing bookings, delivering carpet cleaning and related services, and handling any subsequent requests.

To communicate with you, including responding to your questions, confirming appointments, sending service updates, and providing information necessary for the performance of our services.

To manage payments and accounting, including issuing invoices, processing payments through payment processors, maintaining financial records, and meeting tax and accounting obligations.

To manage customer relations, including recording your preferences, handling complaints, and improving our customer service and service offerings.

To maintain security and protect our business, including preventing and detecting fraud, misuse of services, or other harmful activity, and enforcing our contractual and legal rights.

To comply with legal and regulatory requirements, including responding to requests from authorities where we are legally required to do so.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These may include:

Service providers acting as data processors, who provide services to us such as payment processing, accounting support, website hosting, IT support, data storage, or customer management tools. These processors are only allowed to process your personal data in accordance with our instructions and are required to implement appropriate security measures.

Professional advisers, such as accountants, auditors, or legal advisers, where necessary for the establishment, exercise, or defence of legal claims or for compliance and business management purposes.

Public or regulatory authorities, law enforcement bodies, and courts, where we are legally obliged to disclose personal data or where such disclosure is necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties. Any third party with whom we share your data is required to process it in accordance with data protection law and this Privacy Policy, and to keep it secure.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place. These may include the use of recognised adequacy decisions or standard contractual clauses, together with additional measures where required, to ensure that your personal data is afforded a level of protection essentially equivalent to that in the UK.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Service and contact data related to bookings and work carried out are generally retained for a period that allows us to respond to queries, deal with any issues relating to the services provided, and comply with applicable limitation periods for legal claims.

Financial and transaction records, including invoices and payment information, are retained for the period required by tax and accounting law.

Where we rely on your consent for particular processing, such as certain types of marketing communications, we will keep your personal data for as long as you continue to consent. If you withdraw your consent, we will stop the relevant processing and, where appropriate, delete or anonymise related data, subject to our need to keep certain information for legal or legitimate business reasons.

Your Data Protection Rights

Under data protection law, you have various rights in relation to your personal data. These rights are subject to certain conditions and legal limitations, but in general include:

Right of access. You have the right to request confirmation of whether we process your personal data and, where we do, to request a copy of that data and information about how it is used.

Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection.

Right to object. You may object to our processing of your personal data where it is based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims. You also have an absolute right to object to direct marketing.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are designed to ensure a level of security appropriate to the risks presented by the processing. Access to personal data is limited to those employees, contractors, and service providers who need access for the performance of their duties and who are subject to confidentiality obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal, technical, or business developments. When we update our Privacy Policy, we will revise the date of the latest version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact and Queries

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Brent Carpet Cleaning using the usual communication channels that you use to interact with us.